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Messages - norman

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1
Loadmaster / Invoices suddenly printing extra pages
« on: March 30, 2020, 09:37:16 am »
Symptom - a single page invoice now prints on two pages.

Cause - this is normally a printer issue, often a laser printer. Most newly installed laser printers default to the American standard paper length of Legal and not A4. Legal has a shorter page length than A4.

Check the printer properties and look for the dafault paper size. Alter this to A4. Once done, reselect the printer in Setup/Local Parameters within Loadmaster.

Norman
 ;)

2
Operational Status / Fully operational 16/03/2020
« on: March 16, 2020, 07:09:48 am »
We are not affected by the Corona virus owing to the way we operate.

We will not be doing site visits though.

Norman
 ;)

3
Raspberry Pi / New Pi 4
« on: March 02, 2020, 05:05:15 pm »
Just bought a Pi 4. 4GB.

Seems a lot faster than previous and uses a USB 'C' connector PSU.

Norman
 :)

4
Linux / Lincoln Linux Group meeting 18/03/2020
« on: March 02, 2020, 05:03:16 pm »
Next meeting is scheduled for Wednesday 18th March 2020 @ 7pm. Linux and tech related chit-chat.

=== Meeting Location ===

Lincoln Bowl, Washingborough Road, Lincoln. LN4 1EF.
Map: https://lincolnlug.org.uk/meetings/location

Norman
 ;)

5
Sameday Express / Sameday 2.70 released 02/03/2020
« on: March 02, 2020, 05:01:03 pm »
Added the ability to have accounts charged zero VAT to comply with Reverse VAT regulations.

Norman
 :)

6
Loadmaster / Loadmaster 44.0.1.35 released 02/03/2020
« on: March 02, 2020, 04:59:39 pm »
New version out.

Pricing zones increased to 999.

DHL job numbers now appear on invoices.

A lot of work with TPN pricing. You can now have different zones for normal jobs and TPN ones. Cloning and spawning of TPN prices added to TPN Unique and TPN Individual Unique Pricing.

Norman
 ;)

7
Operational Status / Site visits
« on: March 02, 2020, 03:58:40 pm »
Owing to the Coronavirus we will not be making site visits for the foreseeable future.

Everything will be done by remote desktop, email and phone.

Norman
 ;)

8
Loadmaster / Error upon running Loadmaster
« on: February 24, 2020, 04:12:32 pm »
You get an error before getting to the login screen.

The message you are getting simply means that you do not have open/read/write permissions on the folder C:\ProgramData\Zipzap Computers Limited\Loadmaster

This is a problem with Windows permissions.

Add a user to the Userlist for this folder called Everyone and give it full access.

Norman
 ;)

9
TPN Invoicing / Do not install as an Administrator!
« on: November 21, 2019, 04:59:27 pm »
You should always install TPN Invoicing as a STANDARD USER.

This applies to all the programs we produce and to executable programs in general.

If the program requires a higher level of authority to perform a task then it won't be able to as it is already being run with the highest level. It will therefore fail.

Norman
 ;)

10
Operational Status / Bulletin Board
« on: October 30, 2019, 08:51:24 pm »
The Bulletin Board and the backup site have been altered to use SSL and are now both https sites.

Used LetsEncrypt and Certbot. Very easy to install on the Raspberry Pi.

This is to stop any problems of security blocking by Google Chrome and Firefox.

Norman
 ;)

11
Miscellaneous / Email Security Certificates
« on: October 25, 2019, 08:49:38 pm »
Email Security Certificates ensure that emails that you send cannot be tampered with before they are received at the destination email address. Any tampering is notified to the recipient thus providing peace of mind. If the email says that it's genuine then it's genuine and came from whoever sent it and it has not been tampered with in any way after it was sent. Certificates are totally unique to one email address.

Certificates can be low cost or even totally free. Search for them on the internet.

They are supplied by Authorised distributors only, like Sertigo (Comodo), Digicert, Thawte, Symantec, Actalis etc. They are easily applied for and installed.

If everyone used Email Certificates then it would cut down on spamming and scamming.

Look for the little padlock in emails you receive. All emails you get from us will have one.

Norman
 ;)

12
TPN Invoicing / New computers and Office 2019 email send problem
« on: October 21, 2019, 09:00:27 am »
We have tested the Outlook that comes with Microsoft Office 2019 and TPN Invoicing in a normal scenario. Provided Outlook is set as the Default Email Program it works seamlessly. We also tested it using remote access with Splashtop and again it worked normally.

Please note that other uses of Outlook in non-standard conditions such as working through Exchange Server have not been tested due to the technical difference between every single site. You should seek help from your I.T. supplier in the case that you experience problems sending emails as the cause will lie within that system.

If you add new Windows 10 computers running Office 2019 to your network and then cannot send invoices from TPN Invoicing using the new computers then the logic is that something is blocking the action. In this case existing computers continue to work without issue.

TPN Invoicing uses a system called Simple MAPI to send emails. There are no settings in the program at all and in fact none are needed. In our tests we did not modify any settings in Outlook either.

If you have Sage installed then try to send out using this program instead as it also uses MAPI. If this fails then the problem lies with MAPI. If Sage works then the problem is connected directly with TPN Invoicing and the most likely cause is direct blocking by your anti-virus or Firewall.

You should be aware that the 64 bit version of Outlook does not contain the proper MAPI components and may not work properly. A good indication of this is if you get a warning message on the screen that says, "Either there is no default mail client or the current email client cannot fulfil the messaging request. Please run Microsoft Outlook and set it as the defaultmail client."

The solution is to install the 32 bit version of Microsoft Office. It is actually quite rare to install the 64 bit version as many other common programs would experience the same issues.

It may help diagnose the problem if you download and run our Outlook Reporter program :-

https://www.zipzap.co.uk/downloads/Shop/OutlookReporter/OutlookReporter.EXE

Just complete the three input boxes and then click on the MAPI send button. This confirms whether MAPI is operating. You can also test using the Outlook button.

The most likely causes are :-

1. Blocked by firewall or anti-virus (this is the commonest cause)
2. Using remote desktops that are not 100% configured or fully compatible
3. Using remote profiles in Exchange Server that again are not properly configured

If using Exchange Server then you should consult the available logs in Windows. Please note that Outlook cannot connect to the Exchange Server by using MAPI over HTTP when a proxy is enabled that has your own domain listed as an exception.

We have supplied TPN Invoicing to the AVAST Whitelisting program to avoid this being an issue with AVAST/AVG.

We recommend the use of the free Belarc Advisor program to ensure that your system is fully up to date and not missing critical Windows updates.

Norman
 ;)



13
Windows / Useful technical links - MAPI
« on: October 09, 2019, 06:52:52 pm »
If using Exchange Server then you should consult the available logs. Outlook cannot connect to the Exchange Server by using MAPI over HTTP when a proxy is enabled that has your own domain listed as an exception.

Microsoft Exchange: Test MAPI connectivity of user mailbox
https://social.technet.microsoft.com/wiki/contents/articles/22773.microsoft-exchange-how-to-test-the-mapi-connectivity-of-user-mail-box.aspx

MAPI solutions do not work because Outlook.exe is not properly registered under the \App Paths key in the Registry
https://support.microsoft.com/en-ca/help/2698523/mapi-solutions-do-not-work-because-outlook-exe-is-not-properly-registe

How to allow MAPI to load unregistered Provider DLLs
https://support.microsoft.com/en-hk/help/4498413/how-to-enable-mapi-to-load-unregistered-provider-dlls

Outlook 2010, 2013, 2016, or Outlook for Office 365 may not connect using MAPI over HTTPs as expected
https://support.microsoft.com/en-us/help/2937684/outlook-may-not-connect-using-mapi-over-https-as-expected

How to configure Outlook as your MAPI provider
https://support.exclaimer.com/hc/en-gb/articles/360004503072-How-to-configure-Outlook-as-your-MAPI-provider

How to allow MAPI to load unregistered Provider DLLs
https://support.microsoft.com/en-hk/help/4498413/how-to-enable-mapi-to-load-unregistered-provider-dlls

While not our program this indicates an issue in Outlook -
Error: "This MAPI provider DLL might be harmful to your system" When Sending Emails in Outlook Versions 2016 & 2019 with Kerio Connect Version 9.2.9
https://support.gfi.com/hc/en-us/articles/360008700140-Error-This-MAPI-provider-DLL-might-be-harmful-to-your-system-When-Sending-Emails-in-Outlook-Versions-2016-2019-with-Kerio-Connect-Version-9-2-9

Unable to send MAPI Email with 64 bit Microsoft Outlook
https://help.acctivate.com/articles/5315/






14
Loadmaster / TPN SOAP issue - 18/09/2019
« on: September 19, 2019, 08:33:11 am »
(18/09/2019) TPN released a buggy Web Services update. This was released to deal with new European freight services.

Unfortunately not only did it download data but also indicated that it was 'in error' so no import could occur.

We advised TPN of the problem at 9.57am and it was fixed at 3.58pm.

The implementation of this was unknown to us before the event and we have had to write an update for it. Please download the latest version to deal with the changes.

Norman
 ;)

15
TPN Invoicing / TPN SOAP issue - European freight
« on: September 19, 2019, 08:32:13 am »
(18/09/2019) TPN released a buggy Web Services update. This was released to deal with new European freight services.

Unfortunately not only did it download data but also indicated that it was 'in error' so no import could occur.

We advised TPN of the problem at 9.57am and it was fixed at 3.58pm.

The implementation of this was unknown to us before the event and we have had to write an update for it. Please download the latest version to deal with the changes.

Norman
 ;)

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