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Messages - norman

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TPN Invoicing / VAT on non UK freight
« on: January 22, 2021, 08:51:00 am »
You cannot mix different VAT Rates on the same invoice as the VAT is applied to the net total.

The way to deal with mixed rates is to -

1. Create a new export account for the customer. In effect they have two account, one for UK and one for non-UK.
2. Set the new account to non-vatable
3. Enter non-UK in TPN Connect under the export account

The import should then deal with this. An invoice created under the account will be zero rated.


Loadmaster / VAT on jobs into EU
« on: January 13, 2021, 07:32:20 pm »
There seems to be some confusion concerning the application of VAT for transport charges into the EU by carriers after Brexit.

The VAT implications of the actual goods have nothing to do with the carriage charges as they are dealt with by the CHIEF system.

Carriage is a service and the application of VAT is determined by the 'place of supply'.

If the carriage is from the UK to the UK, the EU or elsewhere then the 'place of supply' is the UK.

UK VAT should be charged at the standard rate on UK destinations BUT where the place of supply is the UK, ZERO RATING applies to the supply of transport of goods from a place within to a place outside the UK and vice versa.
(VAT Notice 744B)

If the carriage is from the EU to the EU then no UK VAT is applicable. Note that VAT charges may be levied by the EU which have
to be accounted for depending upon whether it is a B2C (Business to Consumer) or B2B (Business to Business) supply.

In a EU B2B supply you do not need to charge VAT if you know the customer VAT number as they are responsible for it.
EU B2C VAT charges are dealt with through the non-UK VAT MOSS Scheme.

You are advised to consult your accountant and HMRC for clarification.


Raspberry Pi / Boot from USB
« on: January 05, 2021, 07:21:17 am »
The Pi 4 can boot from a USB stick instead of the SD card.

The USB must be USB 3.

Just insert the USB then copy the existing SD card using the SD card copy utility.

Shutdown. Remove the SD card. Power up. Boots much faster.


Miscellaneous / EU website converting to UK
« on: December 13, 2020, 09:25:22 pm »
With the upcoming possibility of our EU website being turned off in the Brexit row on 01/01/2021 we have started to upgrade our site to replace it.

The loss of the site is beyond our control and we see it purely as a political action by Nominet and the EU. The UK has always been part of Europe and will continue to do so after the end of the year. We are not going anywhere.

All downloads are now available on the UK site.


Raspberry Pi / New Pi 400
« on: December 13, 2020, 05:54:24 pm »
Bought the new Pi 400 which is a Pi 4 in a proper keyboard.

Same speed as the 4 but in an easier to use layout.


Loadmaster / HTTP - the reference version cannot be reached
« on: December 11, 2020, 09:54:27 am »
You might get this on startup.

It's trying to update off the internet.

Delete the file from the Loadmaster program directory.


Operational Status / Upgraded to a Pi4
« on: December 11, 2020, 09:48:03 am »
Antares upgraded to run on a Raspberry Pi 4.


Miscellaneous / UK based EU websites to end after 31/12/2020 :-[
« on: October 29, 2020, 02:05:05 pm »
A big warning to any UK owners of .eu websites.  :-[

If you are not based in the EU or don't have EU citizenship then after 31/12/2020 EIRid will be pulling the plug on your website and emails. They WILL stop working.

We will lose our website, so use instead.


TPN Invoicing / I am downloading PODs but cannot see them
« on: September 25, 2020, 04:39:18 pm »
Go into Setup/Parameters/Images and set this to the download directory set in TPN SOAP.


TPN Invoicing / Nothing happens when I click on Import
« on: September 25, 2020, 03:34:55 pm »
Go into Utilities and find the option of TPN Connect. Click on this.

Tick the TPN Live Used box.


TPN Invoicing / Cannot log in
« on: September 23, 2020, 01:35:47 pm »
Check the top line of the screen. It tells you the current data directory between the square brackets. Is this correct? Or does it incorrectly say C:\TPNINVG
If it is simply wrong then you can alter the Data Directory by clicking on the [...] symbol on the Login page (to the right of Password). You can then select the correct directory.
If this is NOT the case then get to the Login page. Login as a user called manager with a password of borg. You will get to the Name Table.
Is your username missing or the table blank? Click on Insert and add yourself as a user. Add a password. Set the User Level to Operator and the Restrictions to N. Now click on the Close button.
You should now be able to login.

Check that you are in the right Data Directory by viewing some of the data. It should not be blank.

If you need to change the directory go into Utilities and Data Path then simply alter it.


Loadmaster / Sudden message on startup of NETWORK ERROR
« on: September 07, 2020, 01:00:03 pm »
Symptoms - Your data is on a network drive. Everything has been working fine and you have made no changes. All of a sudden on program start you get a NETWORK ERROR message and the data directory changes to the local C: drive.

Cause - this appears to be due to a change in the networking component of the Windows 10 update 2004 which occurs automatically and without notice to you.

Solution - download and install version or later as this has been rewritten to get around this problem.

You may need to examine this article -

This event indicates that the server tried to log on the user as an unauthenticated guest but was denied by the client. Guest logons do not support standard security features such as signing and encryption. Therefore, guest logons are vulnerable to man-in-the-middle attacks that can expose sensitive data on the network. Windows disables insecure (nonsecure) guest logons by default. Microsoft recommends that you do not enable insecure guest logons.


TPN Invoicing / Cannot see network mapped drives
« on: August 12, 2020, 11:52:46 am »
The symptom is that you go into My Computer and you can see a number of remote mapped drives but when you go into Datapath in TPN Invoicing they are not available.  :-[

This is caused by either running the program in Windows Elevated Mode OR installing the program as an Administrator (you should only ever install a program as a Standard User).

Check the properties of the shortcut that runs TPN Invoicing and ensure that RUN AS ADMINISTRATOR is not ticked.

Effectively when you look through Windows Explorer the drives have been 'mapped' for the current user. When you run an elevated program it dumps the mapped drives from being visible since it treats you as a different user who hasn't got these drives mapped. To work properly the mapped drives have to be mapped for all users rather then just the current one. The effect is no different to two users logging in one one computer with one mapping an external drive, when the other user logs in they won't see the mapped drive. You don't have to reinstall the program to fix this as it is not a program issue.

This effect would not be limited to TPN Invoicing but any program which ends up being run in Elevated Mode.

These explain what is happening :-


Operational Status / Bulletin Board now on https
« on: July 08, 2020, 09:22:56 am »
This board and its backup now operate on https using certificates from Let's Encrypt for security purposes.


TPN Invoicing / Invoicing - Eliminating network issues on data
« on: June 22, 2020, 09:34:19 am »
If you are getting unusual errors when invoicing (like crashing) and the data is stored on a network then you need to eliminate the network as the cause of the problem.

You need to move the data to a local drive instead.

How to do this -

1. Make a new directory on your local C: drive. As an example one called TESTDATA
2. Run TPN Invoicing and note the current data location. This appears on the top of the screen between square brackets e.g. [T:\]
3. Go into Utilities and BACKUP. Alter the destination to the new directory e.g. in my case C:\TESTDATA
4. Now go into Utilities and DATA PATH. Alter this to the new directory.
5. Go into Utilities and RESTORE DATA. Browse for the file BACKUP.ZIP in the directory you are using. Restore the data.
6. Do your invoicing and check that it runs through OK. (Your original data is still in the original location). Check the invoices look OK.
7. Go into Utilities and BACKUP. You can save to your temporary directory again.
8. Go into Utilities and Data Path. Alter this back to the original directory e.g. in my case T:\
9. Go into Utilities and RESTORE. Browse for the file BACKUP.ZIP in the temporary directory. Restore this.

Note your PDF invoices will be on the local drive and will need copying to the network location as well.


If the program works properly on the local drive then there is no issue with the program or data. You have a networking issue.


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