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Topics - norman

Pages: [1] 2 3 ... 15
1
Operational Status / Bulletin Board
« on: October 30, 2019, 08:51:24 pm »
The Bulletin Board and the backup site have been altered to use SSL and are now both https sites.

Used LetsEncrypt and Certbot. Very easy to install on the Raspberry Pi.

This is to stop any problems of security blocking by Google Chrome and Firefox.

Norman
 ;)

2
Miscellaneous / Email Security Certificates
« on: October 25, 2019, 08:49:38 pm »
Email Security Certificates ensure that emails that you send cannot be tampered with before they are received at the destination email address. Any tampering is notified to the recipient thus providing peace of mind. If the email says that it's genuine then it's genuine and came from whoever sent it and it has not been tampered with in any way after it was sent. Certificates are totally unique to one email address.

Certificates can be low cost or even totally free. Search for them on the internet.

They are supplied by Authorised distributors only, like Sertigo (Comodo), Digicert, Thawte, Symantec, Actalis etc. They are easily applied for and installed.

If everyone used Email Certificates then it would cut down on spamming and scamming.

Look for the little padlock in emails you receive. All emails you get from us will have one.

Norman
 ;)

3
TPN Invoicing / New computers and Office 2019 email send problem
« on: October 21, 2019, 09:00:27 am »
We have tested the Outlook that comes with Microsoft Office 2019 and TPN Invoicing in a normal scenario. Provided Outlook is set as the Default Email Program it works seamlessly. We also tested it using remote access with Splashtop and again it worked normally.

Please note that other uses of Outlook in non-standard conditions such as working through Exchange Server have not been tested due to the technical difference between every single site. You should seek help from your I.T. supplier in the case that you experience problems sending emails as the cause will lie within that system.

If you add new Windows 10 computers running Office 2019 to your network and then cannot send invoices from TPN Invoicing using the new computers then the logic is that something is blocking the action. In this case existing computers continue to work without issue.

TPN Invoicing uses a system called Simple MAPI to send emails. There are no settings in the program at all and in fact none are needed. In our tests we did not modify any settings in Outlook either.

If you have Sage installed then try to send out using this program instead as it also uses MAPI. If this fails then the problem lies with MAPI. If Sage works then the problem is connected directly with TPN Invoicing and the most likely cause is direct blocking by your anti-virus or Firewall.

It may help diagnose the problem if you download and run our Outlook Reporter program :-

https://www.zipzap.co.uk/downloads/Shop/OutlookReporter/OutlookReporter.EXE

Just complete the three input boxes and then click on the MAPI send button. This confirms whether MAPI is operating. You can also test using the Outlook button.

The most likely causes are :-

1. Blocked by firewall or anti-virus (this is the commonest cause)
2. Using remote desktops that are not 100% configured or fully compatible
3. Using remote profiles in Exchange Server that again are not properly configured

If using Exchange Server then you should consult the available logs in Windows. Please note that Outlook cannot connect to the Exchange Server by using MAPI over HTTP when a proxy is enabled that has your own domain listed as an exception.

We have supplied TPN Invoicing to the AVAST Whitelisting program to avoid this being an issue with AVAST/AVG.

We recommend the use of the free Belarc Advisor program to ensure that your system is fully up to date and not missing critical Windows updates.

Norman
 ;)



4
Windows / Useful technical links - MAPI
« on: October 09, 2019, 06:52:52 pm »
If using Exchange Server then you should consult the available logs. Outlook cannot connect to the Exchange Server by using MAPI over HTTP when a proxy is enabled that has your own domain listed as an exception.

Microsoft Exchange: Test MAPI connectivity of user mailbox
https://social.technet.microsoft.com/wiki/contents/articles/22773.microsoft-exchange-how-to-test-the-mapi-connectivity-of-user-mail-box.aspx

MAPI solutions do not work because Outlook.exe is not properly registered under the \App Paths key in the Registry
https://support.microsoft.com/en-ca/help/2698523/mapi-solutions-do-not-work-because-outlook-exe-is-not-properly-registe

How to allow MAPI to load unregistered Provider DLLs
https://support.microsoft.com/en-hk/help/4498413/how-to-enable-mapi-to-load-unregistered-provider-dlls

Outlook 2010, 2013, 2016, or Outlook for Office 365 may not connect using MAPI over HTTPs as expected
https://support.microsoft.com/en-us/help/2937684/outlook-may-not-connect-using-mapi-over-https-as-expected

How to configure Outlook as your MAPI provider
https://support.exclaimer.com/hc/en-gb/articles/360004503072-How-to-configure-Outlook-as-your-MAPI-provider

How to allow MAPI to load unregistered Provider DLLs
https://support.microsoft.com/en-hk/help/4498413/how-to-enable-mapi-to-load-unregistered-provider-dlls

While not our program this indicates an issue in Outlook -
Error: "This MAPI provider DLL might be harmful to your system" When Sending Emails in Outlook Versions 2016 & 2019 with Kerio Connect Version 9.2.9
https://support.gfi.com/hc/en-us/articles/360008700140-Error-This-MAPI-provider-DLL-might-be-harmful-to-your-system-When-Sending-Emails-in-Outlook-Versions-2016-2019-with-Kerio-Connect-Version-9-2-9

Unable to send MAPI Email with 64 bit Microsoft Outlook
https://help.acctivate.com/articles/5315/






5
Loadmaster / TPN SOAP issue - 18/09/2019
« on: September 19, 2019, 08:33:11 am »
(18/09/2019) TPN released a buggy Web Services update. This was released to deal with new European freight services.

Unfortunately not only did it download data but also indicated that it was 'in error' so no import could occur.

We advised TPN of the problem at 9.57am and it was fixed at 3.58pm.

The implementation of this was unknown to us before the event and we have had to write an update for it. Please download the latest version to deal with the changes.

Norman
 ;)

6
TPN Invoicing / TPN SOAP issue - European freight
« on: September 19, 2019, 08:32:13 am »
(18/09/2019) TPN released a buggy Web Services update. This was released to deal with new European freight services.

Unfortunately not only did it download data but also indicated that it was 'in error' so no import could occur.

We advised TPN of the problem at 9.57am and it was fixed at 3.58pm.

The implementation of this was unknown to us before the event and we have had to write an update for it. Please download the latest version to deal with the changes.

Norman
 ;)

7
Loadmaster / Install issue when using Avast Antivirus
« on: August 20, 2019, 11:36:34 am »
A single report of problems after installing Loadmaster and not being able to change the data directory.

It says it has changed but it loads the data from the local C: drive.

Solution was to stop the Avast and install, then restart Avast. This then worked properly.

Odd. More research to follow.

Norman
 ;)

8
Loadmaster / Loadmaster - resolving slowness
« on: July 05, 2019, 09:54:42 am »
Loadmaster is more than capable of supporting large number of users and storing huge amounts of data. Problems with slowness are usually due to external factors.

If you are using Windows 10 and you are the only user affected then it is suggested that you simply power down the computer and restart it. Slowness is often a sign of a Windows up-date that us waiting for a restart. Common signs can be a very slow response, a lack of network connection or programs getting a ‘this program is not responding’ message. A quick  restart often allows Windows to finish pending updates, characterised by a revolving circle with a percentage update message.

If this is not the case it is suggested that you go into Utilities then Data File Utilities and run the Healthcheck option.

Just click on the ‘Check’ button and let it run. Please note that it deliberately does not run in alphabetical order and you may find that some files take more time than others.

Make a note of any files it reports as having issues.

Just let this run. It may take a little time if you have a large amount of data. At the end you will get a message to say it has finished.

If you did get any files that were reported as having an issue then take the Reindex files option on the previous menu. Tick any files that were reported. Then just click on the Reindex button. Leave the type of reindex unless told otherwise. Now let it run. It will advise when it has finished.

If you believe that the problem is due to the amount of data in the JOBS file then you can archive the old data into the Jobs Archive file. This is simply an option on the Utilities menu. It is recommended that you always leave a full year of data on the system as often queries relate to this period and it is simply easier to locate and query.

We also recommend that you create PDF versions of ALL your invoices prior to archiving.

Once you have move JOBS into Archive then if you try to reprint old invoices then they may have less information on them, such as the town missing etc. This is because some of that information was in the JOBS file and that is now in the ARCHIVE file.

If you ever want to go back to data at an exact point in time then it is worth keeping a full sequence of backups.

Norman
 ;)


9
Loadmaster / TPN labels not printing properly
« on: June 19, 2019, 08:53:43 am »
The biggest problem is not using the correct printer driver and not setting the page size correctly.

Printer drivers can be obtained from either Zebra or Seagull Scientific. The Zebra ones are fine for standard paper sizes but you should consider the Seagull one for unusual sizes or use with XP. If your printout goes across the page instead of down then again use the Seagull ones. If you upgrade from the Zebra driver to the Seagull driver then check the printer properties afterwards. If this does not have a banner that says 'Drivers by Seagull' then it has pulled the original Zebra driver back in (and Windows is being over-helpful), resulting in you wasting your time.

If you get blank sheets of paper out of the printer when you try to print, even though the Windows test page printed, then the chances are that you are using the wrong paper size in the printer settings. The default paper size is 2 inches by 4 inches. TPN use a paper size of 101.6mm by 203.2mm (4 inches by 8 inches). Set the paper size in Stock and click on the Advanced button and set the values in this section to the same values.

Most problems that we get calls about occur immediately after the change of a label roll and are due to not performing an 'autosense' procedure (as per the manual. You did read it?) Typical effects are spurious characters on the labels or printing the wrong page length. You may even push some printers into Line Mode instead of Page Mode.

Before you start doing a lot of work try changing the printer cable. It may be faulty!

If connecting the printer via USB you should carefully read the instructions in the manual BEFORE attaching the printer. Failure to do so will result in the need for complicated solutions and you will need to contact your supplier to resolve this.

Zebra GK420D - We recommend that you do not use the driver supplied with the printer but use the ZPL driver obtainable from www.seagullscientific.com - set the paper to portrait and set the orientation to 180 degrees.

Norman
 ;)

10
Loadmaster / Loadmaster 44.0.1.29 released 05/06/2019
« on: June 06, 2019, 12:56:40 pm »
Updated.

We altered:-

1. Sage export so it is possible to export the date as either DDMMYYYY or DD/MM/YYYY. (Tested with V25)
2. TPN Unique surcharges updated so it was possible to zap all the rates for an individual customer
3. Import customer data routine reports the number of records read in at the end for checking

Norman
 ;)

11
TPN Invoicing / Problems importing Invoice file
« on: June 06, 2019, 12:51:07 pm »
You try to import the invoice file from the hub and it doesn't seem to do anything.

Check the file in Notepad. Have a look at the dates in the file. Are they in MM/DD/YYYY format instead of DD/MM/YYYY?

We have reported this to TPN I.T. and they were producing a fix.

Norman
 ;)

12
Miscellaneous / Splashtop Streamer fails after reboot
« on: April 01, 2019, 06:14:28 pm »
Splashtop Streamer is installed on the computer and after a reboot it fails to start.

If you reinstall/repair the program then it will work again.

Do you use Advanced Systemcare? This effect will occur immediately after an optimization as it will reset the two Splashtop services from AUTOMATIC start to MANUAL. So the next time you restart the computer - they won't!

You will need to to into Control Panel/Administrative Tools/Services and reset the two Splashtop services back to AUTOMATIC.

To stop it from happening you can go into the STARTUP MANAGER then SERVICES and set Splashtop services to ENABLE.

If running Advanced Systemcare on Automatic then take the tick out of Startup Manager before you start.

Norman
 ;)

13
TPN Invoicing / Making Tax Digital
« on: March 15, 2019, 08:36:54 am »
Do our systems link with Making Tax Digital?

No. They create export files to import into Accounting systems that deal with MTD.

Our programs calculate charges, create invoices and post to accounting packages.

Programs like Sage and Quickbooks do operate with MTD.

Norman
 ;)

14
General discussions / Making Tax Digital
« on: March 14, 2019, 03:30:47 pm »
Do our systems link with Making Tax Digital?

No. They create export files to import into Accounting systems that deal with MTD.

Our programs calculate charges, create invoices and post to accounting packages.

Programs like Sage and Quickbooks do operate with MTD.

Norman
 ;)

15
Operational Status / Internal Operational Changes
« on: March 10, 2019, 10:30:35 pm »
As a security measure we have split our operation between two sites with a different broadband link to both. Each connection is currently at least 80MB.

At each site we run an office system on one Linux server, with 'live' program backups on another Linux server and the bulletin board on a third Linux server.

This should give us a lot of redundancy in the event of any kind of failure or DOS attack.

Norman
 ;)

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