Author Topic: ODR and ADR - new EU legislation  (Read 4868 times)

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ODR and ADR - new EU legislation
« on: January 20, 2016, 11:55:15 am »
This is new legislation.

ODR means Online Dispute Resolution. The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase.

ADR means Alternative Dispute Resolution.

On the 15th February, 2016 new EU legislation comes into force to allow consumers to solve disputes with suppliers without having to go to court. It is a legal requirement that all suppliers have a link to the site containing the new legislation.