Author Topic: File Manager use  (Read 4283 times)

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File Manager use
« on: June 21, 2017, 09:14:52 am »
The File Manager appears on the Utilities menu. It is a routine to repair corrupted or damaged files.

Corruption is never a good sign and indicates an underlying problem. It occurs very rarely on an individual computer and is normally associated with network or hardware issues when the data is held on a server or NAS drive. You should not run a Fix on files as a routine. You should actively look for the cause of any data corruption.

It is recommended that you perform the File Fix on a single file at a time. Log everyone out before performing a File Fix.

If the File Manager finds errors in a file then you should be aware that if it cannot fix the individual record then it will remove it. Therefore before you perform a Fix then you should perform a backup.

Normally a Fix will just run through without issue and it will just flick on the screen. However if you get a popup screen asking about source file and destination file then you are missing some files in the data directory that the program needs to perform a Fix. The associated TPE file is missing from the data directory, this is a small file that just contains the structure of the main data file. Copies of all the TPE files are in and can be downloaded and copied into the data directory to get around this in the short term.

In extreme cases you may need to copy the data from the network directory to a new directory on the local C: drive then alter the Data Path in Utilities to this, then run the File Manager. If the File Manager works successfully on the local C: drive but not on the network drive then you have some kind of permissions issue in Windows. You will need to speak to whoever manages your network.

Norman ;)