If you are getting unusual errors when invoicing (like crashing) and the data is stored on a network then you need to eliminate the network as the cause of the problem.
You need to move the data to a local drive instead.
How to do this -
1. Make a new directory on your local C: drive. As an example one called TESTDATA
2. Run TPN Invoicing and note the current data location. This appears on the top of the screen between square brackets e.g. [T:\]
3. Go into Utilities and BACKUP. Alter the destination to the new directory e.g. in my case C:\TESTDATA
4. Now go into Utilities and DATA PATH. Alter this to the new directory.
5. Go into Utilities and RESTORE DATA. Browse for the file BACKUP.ZIP in the directory you are using. Restore the data.
6. Do your invoicing and check that it runs through OK. (Your original data is still in the original location). Check the invoices look OK.
7. Go into Utilities and BACKUP. You can save to your temporary directory again.
8. Go into Utilities and Data Path. Alter this back to the original directory e.g. in my case T:\
9. Go into Utilities and RESTORE. Browse for the file BACKUP.ZIP in the temporary directory. Restore this.
Note your PDF invoices will be on the local drive and will need copying to the network location as well.
DO NOT ALLOW USERS TO WORK ON THE ORIGINAL DATA UNTIL YOU HAVE FINISHED. ALWAYS CONSIDER SAVING A BACKUP ELSEWHERE BEFORE YOU START SO THAT YOU CAN ALWAYS GO
BACK TO IT IF THINGS GO WRONG.
If the program works properly on the local drive then there is no issue with the program or data. You have a networking issue.
Norman
