You may get an error message and the program stops. It may occur immediately after installing a new version of the program or you log onto Windows as a different user.
It's due to Windows security and means that the program was previously installed under a particular user and that's not you!
There are two solutions -
1. Go into My Computer then Local Disk C: and the folder ProgramData (not Program Files) and you will find a directory called ZiPZAP Computers Limited.
(Note that ProgramData is a hidden folder and you may have to unhide it. In Windows 10 click on Local Disk C: then View and Options. The setting is on the View tab.)
Enter this directory and you will see a folder called TPNSOAP. Right-click on this and choose PROPERTIES.
Click on the SECURITY tab. Half way down you will see a button that says EDIT. Click this.
You will get a new screen with a list of users. Click on the ADD button.
Add a user called
EveryoneHit the CHECK button. It will be accepted. Click on Everyone in the table. Put a tick in Full Control at the bottom and hit the APPLY button.
Now OK and come out. You can now access the system as another user.
or you can -
2. De-install TPN SOAP. Browse to C:\ProgramData\ZiPZAP Computers Limited\ and delete the TPNSOAP folder you find here. You may need to authorise it as ADMINISTRATOR.
Re-install TPN SOAP
You will have to go into Setup and complete this again. There is an install guide on our web site in the same folder as the program.
Norman
