41
Operational Status / Upgraded to a Pi4
« Last post by norman on December 11, 2020, 09:48:03 am »Antares upgraded to run on a Raspberry Pi 4.
Norman
Norman
We only provide solutions
News:
ZEUS server runs on a Snunmu micro PC in our Northampton microcloud
Running Lubuntu Linux we use a Simple Machines Forum
that uses an Apache web server with MariaDB and PHP.
We use a SSL security certificate from Let's Encrypt.
Note: You are free to view all the contents but not to post.
If you need any assistance then email support@zipzap.co.uk
Recent Posts
42
Miscellaneous / UK based EU websites to end after 31/12/2020 :-[
« Last post by norman on October 29, 2020, 02:05:05 pm »A big warning to any UK owners of .eu websites. 
If you are not based in the EU or don't have EU citizenship then after 31/12/2020 EIRid will be pulling the plug on your website and emails. They WILL stop working.
We will lose our zipzap.eu website, so use zipzap.co.uk instead.
Norman
If you are not based in the EU or don't have EU citizenship then after 31/12/2020 EIRid will be pulling the plug on your website and emails. They WILL stop working.
We will lose our zipzap.eu website, so use zipzap.co.uk instead.
Norman
43
TPN Invoicing / I am downloading PODs but cannot see them
« Last post by norman on September 25, 2020, 04:39:18 pm »Go into Setup/Parameters/Images and set this to the download directory set in TPN SOAP.
Norman
Norman
44
TPN Invoicing / Nothing happens when I click on Import
« Last post by norman on September 25, 2020, 03:34:55 pm »Go into Utilities and find the option of TPN Connect. Click on this.
Tick the TPN Live Used box.
Norman
Tick the TPN Live Used box.
Norman
45
TPN Invoicing / Cannot log in
« Last post by norman on September 23, 2020, 01:35:47 pm »Check the top line of the screen. It tells you the current data directory between the square brackets. Is this correct? Or does it incorrectly say C:\TPNINVG
If it is simply wrong then you can alter the Data Directory by clicking on the [...] symbol on the Login page (to the right of Password). You can then select the correct directory.
If this is NOT the case then get to the Login page. Login as a user called manager with a password of borg. You will get to the Name Table.
Is your username missing or the table blank? Click on Insert and add yourself as a user. Add a password. Set the User Level to Operator and the Restrictions to N. Now click on the Close button.
You should now be able to login.
Check that you are in the right Data Directory by viewing some of the data. It should not be blank.
If you need to change the directory go into Utilities and Data Path then simply alter it.
Norman
If it is simply wrong then you can alter the Data Directory by clicking on the [...] symbol on the Login page (to the right of Password). You can then select the correct directory.
If this is NOT the case then get to the Login page. Login as a user called manager with a password of borg. You will get to the Name Table.
Is your username missing or the table blank? Click on Insert and add yourself as a user. Add a password. Set the User Level to Operator and the Restrictions to N. Now click on the Close button.
You should now be able to login.
Check that you are in the right Data Directory by viewing some of the data. It should not be blank.
If you need to change the directory go into Utilities and Data Path then simply alter it.
Norman
46
Loadmaster / Sudden message on startup of NETWORK ERROR
« Last post by norman on September 07, 2020, 01:00:03 pm »Symptoms - Your data is on a network drive. Everything has been working fine and you have made no changes. All of a sudden on program start you get a NETWORK ERROR message and the data directory changes to the local C: drive.
Cause - this appears to be due to a change in the networking component of the Windows 10 update 2004 which occurs automatically and without notice to you.
Solution - download and install version 44.0.1.41 or later as this has been rewritten to get around this problem.
You may need to examine this article -
https://docs.microsoft.com/en-us/troubleshoot/windows-server/networking/guest-access-in-smb2-is-disabled-by-default
This event indicates that the server tried to log on the user as an unauthenticated guest but was denied by the client. Guest logons do not support standard security features such as signing and encryption. Therefore, guest logons are vulnerable to man-in-the-middle attacks that can expose sensitive data on the network. Windows disables insecure (nonsecure) guest logons by default. Microsoft recommends that you do not enable insecure guest logons.
Norman
Cause - this appears to be due to a change in the networking component of the Windows 10 update 2004 which occurs automatically and without notice to you.
Solution - download and install version 44.0.1.41 or later as this has been rewritten to get around this problem.
You may need to examine this article -
https://docs.microsoft.com/en-us/troubleshoot/windows-server/networking/guest-access-in-smb2-is-disabled-by-default
This event indicates that the server tried to log on the user as an unauthenticated guest but was denied by the client. Guest logons do not support standard security features such as signing and encryption. Therefore, guest logons are vulnerable to man-in-the-middle attacks that can expose sensitive data on the network. Windows disables insecure (nonsecure) guest logons by default. Microsoft recommends that you do not enable insecure guest logons.
Norman
47
TPN Invoicing / Cannot see network mapped drives
« Last post by norman on August 12, 2020, 11:52:46 am »The symptom is that you go into My Computer and you can see a number of remote mapped drives but when you go into Datapath in TPN Invoicing they are not available.
This is caused by either running the program in Windows Elevated Mode OR installing the program as an Administrator (you should only ever install a program as a Standard User).
Check the properties of the shortcut that runs TPN Invoicing and ensure that RUN AS ADMINISTRATOR is not ticked.
Effectively when you look through Windows Explorer the drives have been 'mapped' for the current user. When you run an elevated program it dumps the mapped drives from being visible since it treats you as a different user who hasn't got these drives mapped. To work properly the mapped drives have to be mapped for all users rather then just the current one. The effect is no different to two users logging in one one computer with one mapping an external drive, when the other user logs in they won't see the mapped drive. You don't have to reinstall the program to fix this as it is not a program issue.
This effect would not be limited to TPN Invoicing but any program which ends up being run in Elevated Mode.
These explain what is happening :-
https://www.winability.com/how-to-make-elevated-programs-recognize-network-drives/
http://woshub.com/how-to-access-mapped-network-drives-from-the-elevated-apps/
https://answers.microsoft.com/en-us/windows/forum/windows8_1-files/mapped-drive-does-not-show-up-when-browing-from/be004a08-40a6-4758-879b-e2e62017c519
https://support.microsoft.com/en-gb/help/2019185/copying-files-from-a-mapped-drive-to-a-local-directory-fails-with-erro
Norman
This is caused by either running the program in Windows Elevated Mode OR installing the program as an Administrator (you should only ever install a program as a Standard User).
Check the properties of the shortcut that runs TPN Invoicing and ensure that RUN AS ADMINISTRATOR is not ticked.
Effectively when you look through Windows Explorer the drives have been 'mapped' for the current user. When you run an elevated program it dumps the mapped drives from being visible since it treats you as a different user who hasn't got these drives mapped. To work properly the mapped drives have to be mapped for all users rather then just the current one. The effect is no different to two users logging in one one computer with one mapping an external drive, when the other user logs in they won't see the mapped drive. You don't have to reinstall the program to fix this as it is not a program issue.
This effect would not be limited to TPN Invoicing but any program which ends up being run in Elevated Mode.
These explain what is happening :-
https://www.winability.com/how-to-make-elevated-programs-recognize-network-drives/
http://woshub.com/how-to-access-mapped-network-drives-from-the-elevated-apps/
https://answers.microsoft.com/en-us/windows/forum/windows8_1-files/mapped-drive-does-not-show-up-when-browing-from/be004a08-40a6-4758-879b-e2e62017c519
https://support.microsoft.com/en-gb/help/2019185/copying-files-from-a-mapped-drive-to-a-local-directory-fails-with-erro
Norman
48
Operational Status / Bulletin Board now on https
« Last post by norman on July 08, 2020, 09:22:56 am »This board and its backup now operate on https using certificates from Let's Encrypt for security purposes.
Norman
Norman
49
TPN Invoicing / Invoicing - Eliminating network issues on data
« Last post by norman on June 22, 2020, 09:34:19 am »If you are getting unusual errors when invoicing (like crashing) and the data is stored on a network then you need to eliminate the network as the cause of the problem.
You need to move the data to a local drive instead.
How to do this -
1. Make a new directory on your local C: drive. As an example one called TESTDATA
2. Run TPN Invoicing and note the current data location. This appears on the top of the screen between square brackets e.g. [T:\]
3. Go into Utilities and BACKUP. Alter the destination to the new directory e.g. in my case C:\TESTDATA
4. Now go into Utilities and DATA PATH. Alter this to the new directory.
5. Go into Utilities and RESTORE DATA. Browse for the file BACKUP.ZIP in the directory you are using. Restore the data.
6. Do your invoicing and check that it runs through OK. (Your original data is still in the original location). Check the invoices look OK.
7. Go into Utilities and BACKUP. You can save to your temporary directory again.
8. Go into Utilities and Data Path. Alter this back to the original directory e.g. in my case T:\
9. Go into Utilities and RESTORE. Browse for the file BACKUP.ZIP in the temporary directory. Restore this.
Note your PDF invoices will be on the local drive and will need copying to the network location as well.
DO NOT ALLOW USERS TO WORK ON THE ORIGINAL DATA UNTIL YOU HAVE FINISHED. ALWAYS CONSIDER SAVING A BACKUP ELSEWHERE BEFORE YOU START SO THAT YOU CAN ALWAYS GO
BACK TO IT IF THINGS GO WRONG.
If the program works properly on the local drive then there is no issue with the program or data. You have a networking issue.
Norman
You need to move the data to a local drive instead.
How to do this -
1. Make a new directory on your local C: drive. As an example one called TESTDATA
2. Run TPN Invoicing and note the current data location. This appears on the top of the screen between square brackets e.g. [T:\]
3. Go into Utilities and BACKUP. Alter the destination to the new directory e.g. in my case C:\TESTDATA
4. Now go into Utilities and DATA PATH. Alter this to the new directory.
5. Go into Utilities and RESTORE DATA. Browse for the file BACKUP.ZIP in the directory you are using. Restore the data.
6. Do your invoicing and check that it runs through OK. (Your original data is still in the original location). Check the invoices look OK.
7. Go into Utilities and BACKUP. You can save to your temporary directory again.
8. Go into Utilities and Data Path. Alter this back to the original directory e.g. in my case T:\
9. Go into Utilities and RESTORE. Browse for the file BACKUP.ZIP in the temporary directory. Restore this.
Note your PDF invoices will be on the local drive and will need copying to the network location as well.
DO NOT ALLOW USERS TO WORK ON THE ORIGINAL DATA UNTIL YOU HAVE FINISHED. ALWAYS CONSIDER SAVING A BACKUP ELSEWHERE BEFORE YOU START SO THAT YOU CAN ALWAYS GO
BACK TO IT IF THINGS GO WRONG.
If the program works properly on the local drive then there is no issue with the program or data. You have a networking issue.
Norman
50
Loadmaster / Invoices suddenly printing extra pages
« Last post by norman on March 30, 2020, 09:37:16 am »Symptom - a single page invoice now prints on two pages.
Cause - this is normally a printer issue, often a laser printer. Most newly installed laser printers default to the American standard paper length of Legal and not A4. Legal has a shorter page length than A4.
Check the printer properties and look for the dafault paper size. Alter this to A4. Once done, reselect the printer in Setup/Local Parameters within Loadmaster.
Norman
Cause - this is normally a printer issue, often a laser printer. Most newly installed laser printers default to the American standard paper length of Legal and not A4. Legal has a shorter page length than A4.
Check the printer properties and look for the dafault paper size. Alter this to A4. Once done, reselect the printer in Setup/Local Parameters within Loadmaster.
Norman