It seems that there is a problem with the latest release that hangs in certain situations.

If you run a SSD drive with Windows on it and your programs on another drive then you can get hanging.

Microsoft are aware of the issue.

Norman
 

The broadband played up for a couple of hours today. So much for 99.99% uptime.

All now restored.

Norman
 

I've added a PDF document that covers all the basic setup of these to our web site in the TPN Invoicing and TPN SOAP folders.

Most problems that we encounter are simply due to something not being set in the program. Hope this helps.

Norman
 

You may get an error message and the program stops. It may occur immediately after installing a new version of the program or you log onto Windows as a different user.

It's due to security in Windows and means that the program was previously installed under a particular user and that's not you!

There are two solutions -


1. De-install Loadmaster. Browse to C:\ProgramData\ZiPZAP Computers Limited\ and delete the LOADMASTER folder you find here. You may need to authorise it as ADMINISTRATOR.

Re-install Loadmaster.

You will have to go into Setup/Local Parameters and complete this again.

OR another method (easier)

2. Go into My Computer then Local Disk C: and the folder ProgramData (not Program Files) and you will find a directory called ZiPZAP Computers Limited.

Enter this directory and you will see a folder called LOADMASTER. Right-click on this and choose PROPERTIES.

Click on the SECURITY tab. Half way down you will see a button that says EDIT. Click this.

You will get a new screen with a list of users. Click on the ADD button.

Add a user called Everyone

Hit the CHECK button. It will be accepted. Click on Everyone in the table. Put a tick in Full Control at the bottom and hit the APPLY button.

Now OK and come out. You can now access the system as another user.


Norman
 

Please ensure that you perform backups on a regular basis. This is a really easy thing to do as it's a menu item off UTILITIES.

Always backup before you do a large import or an invoice run. It's a lot easier to restore a backup than make posting corrections.

And further - after taking a backup - consider taking one home every so often. It may save your bacon one day.

Norman
 

This usually means that a setting is missing. Remember you must be running the latest version at all times.

Go into Setup then Parameters. If this line is empty then click on the [...] at the end. OK this.

Go into Depots. Is this empty? If so click on insert. Put in your depot code then a valid username and password for TPN Connect. Click on Main Depot if this applies (normally yes). Save. Close.

Click on Image Dir. Is this blank. Browse for the directory where your POD images are stored. OK.

Click on Datapath. Is this blank. It should be the same directory as the one that appears on the top line of the TPN Invoicing program. OK this.

To test. Go into Operations. Click on Retrieve. Does it count up at the bottom? Once done click on CONSEXP.TXT at the top and see what it downloaded.

Norman
 

Open REGEDIT

Go to HKEY CURRENT USER

Go to SOFTWARE

Go to ZIPZAP TPN Invoice Module

The entry appears on the right. Delete this. Restart program and choose data directory.

Norman