You may get an error message and the program stops. It may occur immediately after installing a new version of the program or you log onto Windows as a different user.

It's due to Windows security and means that the program was previously installed under a particular user and that's not you!

There are two solutions -

1.  Go into My Computer then Local Disk C: and the folder ProgramData (not Program Files) and you will find a directory called ZiPZAP Computers Limited.

(Note that ProgramData is a hidden folder and you may have to unhide it. In Windows 10 click on Local Disk C: then View and Options. The setting is on the View tab.)

Enter this directory and you will see a folder called TPNSOAP. Right-click on this and choose PROPERTIES.

Click on the SECURITY tab. Half way down you will see a button that says EDIT. Click this.

You will get a new screen with a list of users. Click on the ADD button.

Add a user called Everyone

Hit the CHECK button. It will be accepted. Click on Everyone in the table. Put a tick in Full Control at the bottom and hit the APPLY button.

Now OK and come out. You can now access the system as another user.

or you can -

2. De-install TPN SOAP. Browse to C:\ProgramData\ZiPZAP Computers Limited\ and delete the TPNSOAP folder you find here. You may need to authorise it as ADMINISTRATOR.

Re-install TPN SOAP

You will have to go into Setup and complete this again. There is an install guide on our web site in the same folder as the program.

Norman
 

Available now.

Includes Docutrak document management bibliographic system.

Norman

You have to add all the printing support as it's not already set up.

In terminal -

sudo apt-get update
sudo apt-get upgrade
sudo apt-get install cups
sudo apt-get install hplip
sudo usermod -a -G lpadmin pi
sudo nano /etc/cups/cupsd.conf

Change this line -

Listen localhost:631 to #Listen localhost:631

Add this after that line -

Port 631

Add this line -

Allow @local

after Order allow,deny in Location & Location /admin & Location /admin/conf

CTRL O then CTRL X

sudo /etc/init.d/cups restart

Then run the internet browser with 127.0.0.1:631 on the address line.

Add a printer. This will find the printer. Click on the PPD file at the bottom and browse for the right PPD file. OK.

Try a test print.

Norman
PS this is to remind me as well!

Released 25/07/2017.

This deals with an issue caused by the Creators Update which caused the production of PDF documents and print previews to 'hang'.

Please note that Windows has a habit of changing the Default Program for PDF's to the Edge Browser. Ensure this is altered back to Adobe Reader or your normal PDF reader.

Previous versions of Windows do not need the update.

Norman
 

It seems that certain Intel Clover Trail processors are not compatible with this update at the moment.

These are used on some machines that have been produced in the last 3 years, including some HP machines.

Norman
 

Go into SETTINGS, ADVANCED and turn off HARWARE ACCELERATION.

Norman
 

This topic has been moved to Windows.

http://192.168.0.6/index.php?topic=135.0

Following the update to the Creators Edition it seems that Kaspersky Secure Connection will no longer connect.

Update 12/07/2017 - this was reported to Kaspersky. The cure they found is to totally remove Secure Connection and then reinstall again with the latest version.

Update 14/07/2017 - further issues exist in the Safe Money option. The cure for this is to upgrade to Kaspersky Internet Security 2018.

Norman