This is usually associated with Mapped Drives.

It means that the drive mapping on the computers are different and point to different places.

Go to the one that is working and make a note of the data directory which is displayed in the lower left of the screen. Now go into My Computer and find this directory.

Look at the size of the FIC files especially JOB.

On the non-working computer do the same. JOB.FIC will be a different size and probably very small (ie. empty).

Remap the drive or search for the correct directory.

Norman
 

Go to this link (cut and paste to your browser) -

https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Antivirus-scan-exclusions&q=How+to+make+exclusions+from+all+scans+and+shields&supportType=home

Set the TPN site as an exclusion.

Norman
 

TPN have changed the IP addresses of their servers.

Check that tpnconnect gets a login web page in your browser.

This is a DNS issue. Check your DNS server.

Get to a Command Prompt and type -

ipconfig /flushdns

Norman
 

The web site now has a HTTPS address.

There may be a few quirks while the site settles down.

Norman
 

You may get an error message and the program stops. It may occur immediately after installing a new version of the program or you log onto Windows as a different user.

It's due to Windows security and means that the program was previously installed under a particular user and that's not you!

There are two solutions -

1.  Go into My Computer then Local Disk C: and the folder ProgramData (not Program Files) and you will find a directory called ZiPZAP Computers Limited.

(Note that ProgramData is a hidden folder and you may have to unhide it. In Windows 10 click on Local Disk C: then View and Options. The setting is on the View tab.)

Enter this directory and you will see a folder called TPNSOAP. Right-click on this and choose PROPERTIES.

Click on the SECURITY tab. Half way down you will see a button that says EDIT. Click this.

You will get a new screen with a list of users. Click on the ADD button.

Add a user called Everyone

Hit the CHECK button. It will be accepted. Click on Everyone in the table. Put a tick in Full Control at the bottom and hit the APPLY button.

Now OK and come out. You can now access the system as another user.

or you can -

2. De-install TPN SOAP. Browse to C:\ProgramData\ZiPZAP Computers Limited\ and delete the TPNSOAP folder you find here. You may need to authorise it as ADMINISTRATOR.

Re-install TPN SOAP

You will have to go into Setup and complete this again. There is an install guide on our web site in the same folder as the program.

Norman
 

Available now.

Includes Docutrak document management bibliographic system.

Norman

You have to add all the printing support as it's not already set up.

In terminal -

sudo apt-get update
sudo apt-get upgrade
sudo apt-get install cups
sudo apt-get install hplip
sudo usermod -a -G lpadmin pi
sudo nano /etc/cups/cupsd.conf

Change this line -

Listen localhost:631 to #Listen localhost:631

Add this after that line -

Port 631

Add this line -

Allow @local

after Order allow,deny in Location & Location /admin & Location /admin/conf

CTRL O then CTRL X

sudo /etc/init.d/cups restart

Then run the internet browser with 127.0.0.1:631 on the address line.

Add a printer. This will find the printer. Click on the PPD file at the bottom and browse for the right PPD file. OK.

Try a test print.

Norman
PS this is to remind me as well!

Released 25/07/2017.

This deals with an issue caused by the Creators Update which caused the production of PDF documents and print previews to 'hang'.

Please note that Windows has a habit of changing the Default Program for PDF's to the Edge Browser. Ensure this is altered back to Adobe Reader or your normal PDF reader.

Previous versions of Windows do not need the update.

Norman