This simply means that you are not looking in the same data directory!

This is usually associated with mapping drives and the mapping is different.

When you do a major update to Sameday Express which involves file structure changes then the system will backup the current data into a directory under the existing data directory.

The chances are that the computer that 'sees' the old data is mapped to a backup and not the data directory.

Make sure you have not set the mapped drive to 'Always available offline' . This will cause chaos.

Norman
 

The 32 bit version of Outlook is compatible with TPN Invoicing up to and including 2016. TPN Invoicing uses Simple MAPI to send invoices and this is part of Outlook.

Outlook MUST be set as the default Mail handler in Default Programs. You should check that it is associated with MAPI.

If TPN Invoicing was working properly before you installed a new version of Outlook and you can no longer email invoices then the solution lies within Outlook. You should seek assistance from the original supplier. Recently Microsoft has been making extensive alterations to the Control Panel and Default Programs in Windows 10 and assistance may require expert advice. It seems that there are currently problems with the latest Outlook 2016 using MAPI to send emails which is reported by Sage, Quickbooks and myob. These concern a corrupted Registry entry key for Outlook and require that you run the Modification option in Office to attempt a repair.

You can also try to test TPN Invoicing by running Outlook as an Administrator then going into File and Options. Go into the Trust Centre. Click on the Programmatic Access link on the left. Click on the 'do not warn' option and Save. Now try the emailing again. The emails should appear in Sent Items and shows that the issue is to do with Windows security.

It is suggested that rather than emailing all the invoices you go into Reports/Invoicing/CSV data and put in an invoice number. On a temporary basis you can set the Account Email of the associated account to your own email address so that you can immediately and easily check this.

If the current oddities with Outlook 2016 are not resolved quickly enough by Microsoft then you can install an alternative Email Client, such as Thunderbird, set this up and then set your default Email Client in Default Programs to this. You can use Outlook as normal, but MAPI will run through Thunderbird instead. When this works it simply proves that the original problem lies in Outlook.

Norman
 

This has just occurred. 22nd May 2018.

Running a MacBook Pro with a non-Apple power supply which has been working happily for two years. All of a sudden it no longer works and will not charge or connect.

After a visit to an Apple repairer it seems that the requirement to use only Apple products has somehow been invoked. Replacing the PSU with the official Apple Magsafe 2 resulted in a restored system.

The non-Apple PSU works and will charge every so often, say 1 in 100 connection. But not good enough for our requirements.

Norman
 

 

If this update keeps installing and then restores the previous version then delete the directory -

C:\$WINDOWS.~BT

Then try again.

Norman
 

The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was finally approved by the EU Parliament on 14 April 2016. It strengthens the law on holding personal data. It applies throughout the EU including the UK (even after Brexit).

To sum it up in a few words - you are responsible for the security and accuracy of any personal data that you hold and are to treat it responsibly. If anything goes wrong then you must inform of the problem within 72 hours to your Supervisory Authority. There are simply no excuses for failing to comply with the Regulations.

There is a notable change from having to Opt Out of communications to now having to Opt In. The requirement to respond to a request for a copy of personal data is reduced to 30 days. There is also a requirement to 'forget' an individual and remove all traces from your systems.

It is important to realise that if you store data on a third party computer which is not under your direct control, such as on the web, then you are still responsible if anything goes wrong.

The Enforcement date is 25 May 2018.

This law is being implemented in the UK so you MUST conform to it even after Brexit and it will be a requirement when working with EU customers. There is a maximum penalty of ?20,000,000 or 4% of turnover for breaches.

The homepage for the EU legislation is at https://www.eugdpr.org

The page on the Information Commissioners Office relating to this is at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

As a company we only store a limited amount of personal data, usually only a contact name, address, phone number and email address. Our Supervisory Authority is the Information Commissioners Office at https://ico.org.uk

Norman