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Operational Status / Fun and games with Linux - 27/06/2017
« Last post by norman on June 27, 2017, 10:21:10 pm »
The latest Linux update for Zeus caused all sorts of problems. The Bulletin Board simply stopped working.

The Apache server had to be reinstalled, the PHP reinstalled, the MySQL updated and the web pages updated. Took a couple of hours.

Fortunately it was mainly after hours.

All seems to be back to normal.

Windows / Skype issues 19/06/2017 - 21/06/2017
« Last post by norman on June 23, 2017, 08:31:51 am »
Microsoft has reported issues with Skype over this period. It looks to have been caused by a deliberate external 'attack' on their systems.

Problems ranged from logging in issues to not being able to use the system.

TPN Invoicing / TPN SOAP WEB - 2.96
« Last post by norman on June 21, 2017, 11:45:48 am »
Updated 21/06/2017.

You can now additionally import on an individual account or import all except for one account.

The data can relate to the input date or the manifest date.


TPN Invoicing / File Manager use
« Last post by norman on June 21, 2017, 09:14:52 am »
The File Manager appears on the Utilities menu. It is a routine to repair corrupted or damaged files.

Corruption is never a good sign and indicates an underlying problem. It occurs very rarely on an individual computer and is normally associated with network or hardware issues when the data is held on a server or NAS drive. You should not run a Fix on files as a routine. You should actively look for the cause of any data corruption.

It is recommended that you perform the File Fix on a single file at a time. Log everyone out before performing a File Fix.

If the File Manager finds errors in a file then you should be aware that if it cannot fix the individual record then it will remove it. Therefore before you perform a Fix then you should perform a backup.

Normally a Fix will just run through without issue and it will just flick on the screen. However if you get a popup screen asking about source file and destination file then you are missing some files in the data directory that the program needs to perform a Fix. The associated TPE file is missing from the data directory, this is a small file that just contains the structure of the main data file. Copies of all the TPE files are in and can be downloaded and copied into the data directory to get around this in the short term.

In extreme cases you may need to copy the data from the network directory to a new directory on the local C: drive then alter the Data Path in Utilities to this, then run the File Manager. If the File Manager works successfully on the local C: drive but not on the network drive then you have some kind of permissions issue in Windows. You will need to speak to whoever manages your network.

Norman ;)

Windows / Skype for Business jumps up instead of normal Skype
« Last post by norman on June 20, 2017, 04:19:24 pm »
This is a rather annoying update from Microsoft and connected to Office.

Even when you close Skype for Business it tells you that it is still running.

It pops up on a call rather than the version that you want.

Skype for Business is stored on your computer as lync.exe

To stop this from taking over, browse for lync,exe on the Search line and rename it to oldlync.exe then restart.


Hardware / Heat - June 2017
« Last post by norman on June 19, 2017, 09:28:38 am »
As you will have noticed, there is a bit of a heatwave at the moment.

Computers really do not like high heat and may fail if they get too hot.

Try to keep the computer cool. Ensure that the air vents are clear. Aim a fan at them if you can.

Symptoms of overheating include 'hanging' and screen tearing or distortion.

It's a good time to maintain a proper backup regime.

Linux / Lincoln Linux Group meeting - 21/07/2017
« Last post by norman on June 19, 2017, 09:24:44 am »

Lincoln Bowl on Washingborough Road.

TPN Invoicing / Amazon services
« Last post by norman on June 13, 2017, 12:35:02 pm »
Just add the RDCN and RDCD services into TPN Invoicing directly using Setup/Services then simply use Setup/Dynamic to set them to price to standard services.

TPN Invoicing / Backups - you MUST do them
« Last post by norman on June 13, 2017, 12:33:59 pm »
Please complete a backup on a regular basis. Our findings are that only one in three customers ever do this.

While data corruption is rare it can occur if you have hardware issues or your computer crashes within the program. Any form of corruption should be taken seriously and the cause tracked down. You should never ignore it

This is on the Utilities menu and allows you to create a file called BACKUP.ZIP which contains all your data.

While we do provide fix routines in the program, using these should be a last resort if all else fails. Fixing files may remove corrupted records completely.

Restoring a backup is a far simpler solution to a data corruption problem.

TPN Invoicing / Error 47 - any time
« Last post by norman on June 08, 2017, 10:26:25 am »
This is an Invalid Record Declaration. Data corruption.

It indicates a disk or network error of some description.

If the data is on a network or NAS drive then there is an easy check for you to perform.

Make a new directory on your local C: drive called MYDATA and copy all the data from the remote directory into it. Run TPN Invoicing and go into Utilities and Data Path. Alter this to C:\MYDATA

Run the File Manager on any files reported as having problems. Test the system afterwards.

Remember to alter the data directory in TPN SOAP if you are using this.

If it works fine on the local C: drive but doesn't on the network or NAS drive then your issue is outside the program.

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