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Messages - norman

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31
TPN Invoicing / Do not use multiple lines in TPN special instructions
« on: June 22, 2018, 03:44:56 pm »
It seems that the TPN Web Services currently do not handle multiple lines in Special Instructions. They cause a malformed returned XML wrapper which cannot be decoded properly. So TPN SOAP will return an error as it cannot get a valid reply.

You will se something like this :-

Error at line 140 of Local Procedure GetAllRecords process.

Error while decoding the response from the Webservice:

The XML document has not been loaded.

System Error Details:

Row 4, Column 187536: xmlParseCharRef: invalid xmlChar value 2
Row 4, Column 190094: xmlParseCharRef: invalid xmlChar value 2
Row 4, Column 192655: xmlParseCharRef: invalid xmlChar value 2
Row 4, Column 195213: xmlParseCharRef: invalid xmlChar value 2


In TPN Connect simply DO NOT enter text and press the Carriage Return key on the Special Instructions field.

TPN are going to correct this but no date is scheduled.

Norman
 ;)


32
This is the effect of the User Account control (UAC) which was added in Windows Vista in 2006. When you map drives at logon, they are mapped with the filtered token (standard rights). When you now run an application elevated (with full admin token) it can't see the mapped drives of the normal permissions.

When network shares are mapped, they are linked to the current logon session for the current process access token. This means that if a user uses the command prompt (cmd.exe) together with the filtered access token to map a network share, the network share is not mapped for processes that run with the full administrator access token.

To allow admin programs to see the normal mapped drives, enable the setting EnableLinkedConnections

Click Start, type Regedit in the Start programs and files box, and then press ENTER.

Locate and then right-click the registry subkey HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.

Point to New, and then click DWORD Value.

Type EnableLinkedConnections and then press ENTER.

Right-click EnableLinkedConnections and then click Modify.

In the Value data box, type 1, and then click OK.

Exit Registry Editor, and then restart the computer.

Norman
 ;)

33
This is the effect of the User Account control (UAC) which was added in Windows Vista in 2006. When you map drives at logon, they are mapped with the filtered token (standard rights). When you now run an application elevated (with full admin token) it can't see the mapped drives of the normal permissions.

When network shares are mapped, they are linked to the current logon session for the current process access token. This means that if a user uses the command prompt (cmd.exe) together with the filtered access token to map a network share, the network share is not mapped for processes that run with the full administrator access token.

To allow admin programs to see the normal mapped drives, enable the setting EnableLinkedConnections

Click Start, type Regedit in the Start programs and files box, and then press ENTER.

Locate and then right-click the registry subkey HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.

Point to New, and then click DWORD Value.

Type EnableLinkedConnections and then press ENTER.

Right-click EnableLinkedConnections and then click Modify.

In the Value data box, type 1, and then click OK.

Exit Registry Editor, and then restart the computer.

Norman
 ;)

34
This simply means that you are not looking in the same data directory!

This is usually associated with mapping drives and the mapping is different.

When you do a major update to Sameday Express which involves file structure changes then the system will backup the current data into a directory under the existing data directory.

The chances are that the computer that 'sees' the old data is mapped to a backup and not the data directory.

Make sure you have not set the mapped drive to be available off-line. This will cause chaos.

Norman
 ;)

35
Loadmaster / Loadmaster - my data is looks different to other users
« on: June 20, 2018, 08:52:26 am »
This simply means that you are not looking in the same data directory!

This is usually associated with mapping drives and the mapping is different.

When you do a major update to Loadmaster which involves file structure changes then the system will backup the current data into a directory under the existing data directory.

The chances are that the computer that 'sees' the old data is mapped to a backup and not the data directory.

DO NOT SET YOUR MAPPED DRIVE TO 'ALWAYS AVAILABLE OFFLINE'. You will see the old data until the folder syncs up and it will cause chaos!

Norman
 ;)

36
TPN Invoicing / Problems using of Outlook with TPN Invoicing
« on: June 20, 2018, 08:37:39 am »
The 32 bit version of Outlook is compatible with TPN Invoicing up to and including 2016. TPN Invoicing uses Simple MAPI to send invoices and this is part of Outlook.

Outlook MUST be set as the default Mail handler in Default Programs. You should check that it is associated with MAPI.

If TPN Invoicing was working properly before you installed a new version of Outlook and you can no longer email invoices then the solution lies within Outlook. You should seek assistance from the original supplier. Recently Microsoft has been making extensive alterations to the Control Panel and Default Programs in Windows 10 and assistance may require expert advice. It seems that there are currently problems with the latest Outlook 2016 using MAPI to send emails which is reported by Sage, Quickbooks and myob. These concern a corrupted Registry entry key for Outlook and require that you run the Modification option in Office to attempt a repair.

You can also try to test TPN Invoicing by running Outlook as an Administrator then going into File and Options. Go into the Trust Centre. Click on the Programmatic Access link on the left. Click on the 'do not warn' option and Save. Now try the emailing again. The emails should appear in Sent Items and shows that the issue is to do with Windows security.

It is suggested that rather than emailing all the invoices you go into Reports/Invoicing/CSV data and put in an invoice number. On a temporary basis you can set the Account Email of the associated account to your own email address so that you can immediately and easily check this.

If the current oddities with Outlook 2016 are not resolved quickly enough by Microsoft then you can install an alternative Email Client, such as Thunderbird, set this up and then set your default Email Client in Default Programs to this. You can use Outlook as normal, but MAPI will run through Thunderbird instead. When this works it simply proves that the original problem lies in Outlook.

Norman
 ;)



37
Miscellaneous / Nokia 2520 - how to get into Diagnostics to repair
« on: June 12, 2018, 09:00:31 am »
The Nokia 2520 runs the Windows RT operating system.

If the 2520 won't boot into a normal screen then :-

Turn on. When you see the word Nokia then power off. Do not let it finish the boot.

Repeat three times.

Norman
 ;)

38
Apple / MacBook - sudden power supply issues
« on: May 24, 2018, 12:53:31 pm »
This has just occurred. 22nd May 2018.

Running a MacBook Pro with a non-Apple power supply which has been working happily for two years. All of a sudden it no longer works and will not charge or connect.

After a visit to an Apple repairer it seems that the requirement to use only Apple products has somehow been invoked. Replacing the PSU with the official Apple Magsafe 2 resulted in a restored system.

The non-Apple PSU works and will charge every so often, say 1 in 100 connection. But not good enough for our requirements.

Norman
 ;)

 

39
General discussions / GDPR - it will affect you
« on: May 17, 2018, 04:30:11 pm »
The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was finally approved by the EU Parliament on 14 April 2016. It strengthens the law on holding personal data. It applies throughout the EU including the UK (even after Brexit).

'Personal data' means any data which can uniquely identify an individual, such as name, address, telephone number, email address, NI number etc.

If you store any data like this then it applies to YOU.

To sum it up in a few words - you are responsible for the security and accuracy of any personal data that you hold and are to treat it responsibly. If anything goes wrong then you must inform of the problem within 72 hours to your Supervisory Authority. There are simply no excuses for failing to comply with the Regulations.

There is a notable change from having to Opt Out of communications to now having to Opt In. The requirement to respond to a request for a copy of personal data is reduced to 30 days. There is also a requirement to 'forget' an individual and remove all traces from your systems.

It is important to realise that if you store data on a third party computer which is not under your direct control, such as on the web, then you are still responsible if anything goes wrong.

The Enforcement date was 25 May 2018.

This law is being implemented in the UK so you MUST conform to it even after Brexit and it will be a requirement when working with EU customers. There is a maximum penalty of 20,000,000 or 4% of turnover for breaches.

The homepage for the EU legislation is at https://www.eugdpr.org

The page on the Information Commissioners Office relating to this is at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

As a company we only store a limited amount of personal data, usually only a contact name, address, phone number and email address. Our Supervisory Authority is the Information Commissioners Office at https://ico.org.uk

Norman
 ;)

40
Windows / Windows 10 - 1803 update
« on: May 17, 2018, 04:24:13 pm »
If this update keeps installing and then restores the previous version then delete the directory -

C:\$WINDOWS.~BT

Then try again.

Norman
 ;)

41
Linux / Lincoln Linux User Group - March 2018
« on: March 20, 2018, 10:08:14 am »
Next meeting at Lincoln Bowl 7pm 21/03/2018

All welcome.

Norman
 ;)

42
Miscellaneous / GDPR
« on: March 16, 2018, 04:19:11 pm »
The EU General Data Protection Regulation (GDPR) replaces the Data Protection Directive 95/46/EC and was finally approved by the EU Parliament on 14 April 2016. It strengthens the law on holding personal data. It applies throughout the EU including the UK (even after Brexit).

To sum it up in a few words - you are responsible for the security and accuracy of any personal data that you hold and are to treat it responsibly. If anything goes wrong then you must inform of the problem within 72 hours to your Supervisory Authority. There are simply no excuses for failing to comply with the Regulations.

There is a notable change from having to Opt Out of communications to now having to Opt In. The requirement to respond to a request for a copy of personal data is reduced to 30 days. There is also a requirement to 'forget' an individual and remove all traces from your systems.

It is important to realise that if you store data on a third party computer which is not under your direct control, such as on the web, then you are still responsible if anything goes wrong.

The Enforcement date is 25 May 2018.

This law is being implemented in the UK so you MUST conform to it even after Brexit and it will be a requirement when working with EU customers. There is a maximum penalty of ?20,000,000 or 4% of turnover for breaches.

The homepage for the EU legislation is at https://www.eugdpr.org

The page on the Information Commissioners Office relating to this is at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/

As a company we only store a limited amount of personal data, usually only a contact name, address, phone number and email address. Our Supervisory Authority is the Information Commissioners Office at https://ico.org.uk

Norman
 ;)

43
TPN Invoicing / TPN SOAP 2.99 released - 07/03/2018
« on: March 08, 2018, 04:56:51 pm »
We discovered a bug in the TPN Web Services that occurred in rare instances when returning POD images.

It only occurred if there were multiple POD records for the consignment and the first record did not contain an image. In this case no image or POD information was returned.

This problem has now been fixed by TPN.

The TPN SOAP program was not at fault but has been updated to give detailed failure information so that in future any anomalies can be reported and resolved quicker.

Norman
 ;)

44
TPN Invoicing / Invoices cut off at the bottom
« on: February 16, 2018, 12:53:12 pm »
The invoices print, but the total at the bottom is cut off.

This is symptomatic of the printer default paper size being wrong and set to Letter instead of A4.

Check your printer settings and reselect the printer in Setup/Printers.

Norman
 ;)

45
Windows / Windows 10 - An app default was reset message.
« on: January 19, 2018, 04:37:20 pm »
An app caused a problem with the default app setting for ..... files, so it was reset to .....

This keeps on popping up, resetting image files, browsers etc to the Microsoft default versions.

This has just started on Windows 10. It does things like change your default browser to Edge. It is really annoying.

This details the problem and gives a solution -

http://techdows.com/2016/02/prevent-windows-10-resetting-file-associations.html

Basically it's caused by Microsoft update KB3135173

See -

https://www.computerworld.com/article/3032751/microsoft-windows/windows-10-forced-update-kb-3135173-changes-browser-and-other-defaults.html

A lot of this appears to be due to the Windows 10 Falls Update downloading about 4GB. If you keep getting this try to load and it seems to be an issue then:-

Go into C:\Windows\SoftwareDistribution\ and delete the Download folder.

Norman
 ;)

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